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FAQs

Do you do refunds?
Yes, depending on the circumstance. Please contact us at our support desk here  or call us at our toll-free number +1 (855) 906-6293 and we'll do our best to give you a great customer experience!

Do you guarantee your products?
Yes, for 30 days after shipment is delivered. Delivery date is determined from tracking. 

How long does it take to receive my order?
It's a multi-step process that's as follows: After checkout and payment, it takes us 24-48 hours to process your order and fulfill packaging. From there, we hand your package off to the carrier (i.e. UPS, USPS) and they scan your package into the tracking system. At this point, your tracking number should be activated and you can track your package here. After your package leaves our facility, it takes roughly 4-7 business days until it's delivered to your shipping address! 

Who pays for shipping on items for return?
We email return labels with no cost to our customers if the issue is a result of a packaging error. In special circumstances, we will pay for return shipping that are for exchanges. All other issues need to be addressed with our customer service to determine returns. Please submit a support ticket here or call us at our toll-free number +1 (855) 906-6293 if you have any questions regarding this manner and they will definitely assist you in whatever way possible!

Why don't I see the same deal on your website that I seen advertised on Facebook?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.

Do you offer discounts for students or senior citizens? 
Unfortunately no. But we are constantly running promotions and special deals through our Facebook page. Like our page and be up-to-date on all the recent promotions!

How do you determine your compare prices?
We get these prices from our wholesalers or from competitor analysis.

How long has the Adventure Gear Depot been around?
We opened in February of 2016.